Console video gaming had its significant turning point when online play has been introduced. This technology allowed gamers to enjoy playing alone or with friends from all over the world and mingle with people from different cultures who are also interested in playing video games online.These things were never possible before. That’s why at this point we can say that gaming is at its peak. Moreover, video gaming and online play has now been so popular in the field of entertainment and the same time gaming technology is linearly being developed.In online gaming, games can be played over the computer network, usually the internet. This technology establishes the connection that allows multi-player games to be enjoyed to its fullest. Games range from text base games to high resolution graphics and complex video games.Various systems for connecting players together are also being developed. One example is the online communities which is now is becoming like a platform for a lot of online games. These games for online communities has now become like a social activity which is often favorable single and multiplayer games. Real life societies, ecological, sociological, economical, and political systems are also being adopted for online games.As gaming development and technology is linearly being improved, there is also a growing numbers of players and followers that goes along with it. And with a growing number of players playing simultaneously, there is also a growing need to control these people in order to balance the large amounts of information and freedom that are given to them.But although, online play rules can be established and the player access can be limited at a certain point, conflicts between players and/or technical problems can inevitably arise. Therefore, a need for an online, ideally 24/7 online support agents, who will keep the players together, and help them out in case there are technical problems arising, so that they can play the game with ease.